Shipments

Shipments and deliveries

3.0 Fashion avails itself of major carriers to ship and deliver its Orders.

The Seller undertakes to deliver the Orders to Customers with precision and rapidity, in compliance with the delivery times specified in the Website during purchasing and, in any case, within 30 (thirty) days of date of sending of Order Confirmation to the Customer. Order Confirmation is sent to the Customer the moment the Products are delivered to the carrier for shipment. Delivery times may vary in certain circumstances such as, for example, during end of season sales, holidays or periods of company closure. The Seller may not be held liable for delivery delays that are not due to its fault or negligence. The Seller, therefore, shall be released from any liability for delays due to force majeure causes, strikes, natural disasters, events related to customs clearance procedures and any other fact related to provision of carrier services or any other circumstance beyond its control. The Order Confirmation specifies the tracking number with which the Customer can monitor the Product delivery and shipping process on the website of the relevant carrier. The Customer is asked to do everything possible to make delivery of the Order easier, making himself/herself available for reception or deputing this to third parties. The carrier shall make a first attempt to deliver the Order to the address specified by the Customer. When delivery cannot take place the carrier shall inform the Customer of the attempt to deliver and shall try to arrange another Order delivery with the Customer. In the event the carrier cannot deliver the Order once and for all the Customer Service shall contact the Customer to check if he/she is interested in receiving a new shipment. The Customer, upon delivery, must check the exactness of the number of packages and the integrity of outer packaging. In the event that the Customer discovers anomalies in the delivery concerning, for example, the number of packages or damage to outer packaging, he/she has to sign conditionally the delivery document and contact the Customer Service. If the Customer fails to do so he/she cannot subsequently put forward any claims regarding the delivery notwithstanding the provisions in subsequent art. 8 concerning hidden defects and in accordance with legal regulations which enforce mandatory protection of consumers. The Customer can contact the Customer Service by filling out the form in the website or contacting the email address: shop@dismero.it